Last Updated: 1st June 2025
Effective Date: 1st June 2025
Version: 0.1.0

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Introduction

Paygentic, Inc. (“Paygentic”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website, the Paygentic platform (“Platform”), the Paygentic Wallet (“Wallet”), and any related services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

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2. Scope

This Privacy Policy applies to:
  • Merchants participating on the Paygentic Platform;
  • End Customers who purchase services via the Platform and/or fund Wallet accounts;
  • Visitors to the Paygentic website;
  • Vendors and service providers who interact with Paygentic;
  • Job applicants and Potential Users submitting personal information to Paygentic.

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3. Information We Collect

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3.1 Information You Provide to Us

  • Name, email address, postal address, and phone number
  • Business details (for Merchants), including company name, registration number, and VAT or tax ID
  • Identity verification data (including government-issued ID, date of birth, and liveness/selfie checks for KYC/AML purposes)
  • Payment method details (e.g., card details, bank account information)
  • Communications with Paygentic (support requests, feedback)

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3.2 Information We Collect Automatically

  • Device and browser information
  • IP address and geolocation
  • Usage data, including Platform interactions, Wallet transactions, and feature usage
  • Cookies and similar technologies (see Section 10)

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3.3 Information from Third Parties

  • Identity verification services (e.g., Stripe)
  • Payment processing partners (e.g., Stripe, PayPal)
  • Fraud prevention and sanctions screening tools
  • Public databases and credit reference agencies where permitted by law

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4. How We Use Your Information

We use your information to:
  • Provide and operate the Services, including Wallet functionality and MoR payment processing
  • Verify your identity and comply with KYC/AML requirements - Manage tax calculation, collection, and remittance as required by law
  • Monitor for fraud, abuse, and prohibited activity - Process payments, refunds, and payouts
  • Communicate with you regarding your account or transactions
  • Provide customer support
  • Improve and optimize the Services
  • Comply with legal obligations and enforce our Terms of Service
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
  • Performance of a contract (provision of Services)
  • Compliance with legal obligations (e.g., tax reporting, AML laws)
  • Legitimate interests (Platform operation, fraud prevention, service optimization)
  • Consent (where required for specific uses, e.g., marketing)

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6. Sharing Your Information

We may share your information with:
  • Payment processors (e.g., Stripe)
  • Service providers assisting with identity verification, sanctions screening, fraud prevention, customer support, and technical operations
  • Tax authorities and regulators, as required
  • Law enforcement agencies, when legally obligated to do so
  • Professional advisors (legal, tax, accounting)
We do not sell your personal data.

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7. International Data Transfers

Where we transfer personal data outside the EEA or UK, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) and the UK Addendum.

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8. Data Retention

We retain your personal data only as long as necessary to:
  • Provide the Services
  • Comply with legal and regulatory obligations (including 5-year retention for KYC/AML records)
  • Resolve disputes and enforce our rights

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9. Your Rights

Depending on your location, you may have the following rights:
  • Right to access the personal data we hold about you
  • Right to correct inaccurate or incomplete personal data
  • Right to request deletion of your personal data
  • Right to object to or restrict processing
  • Right to data portability
  • Right to withdraw consent (where applicable)
To exercise these rights, contact us at: support@paygentic.io For California residents, additional rights under the California Consumer Privacy Act (CCPA) may apply.

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10. Cookies and Tracking Technologies

We use cookies and similar technologies to:
  • Enable core functionality of the Platform
  • Analyze site traffic and Platform usage
  • Detect fraud and security threats
  • Personalize user experience
You can manage cookie preferences via your browser settings. See our Cookie Policy for more details.

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11. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no system can guarantee absolute security.

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12. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Material changes will be communicated via the Platform or by email.

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14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: Paygentic, Inc
support@paygentic.io
251 Little Falls Drive, Wilmington Delaware DE19808, USA